Frequently Asked Questions

If you can’t find what you’re looking for in our FAQs then please contact one of our friendly team who will be happy to advise and help with all of your requirements.

The cost of a DBS disclosure varies depending upon the type of check being requested. For a complete overview of our charges, please see our pricing page.

Processing by the Disclosure and Barring Service for correctly completed forms takes approximately 10 – 14 days for the Basic and Standard Disclosures and 2-8 weeks for the Enhanced Disclosure due to additional investigations by local police forces.

If you are going to work as a paid employee, or volunteer in a regulated activity (e.g healthcare or childcare) for a regulated activity provider or on a regulated site (e.g school or nursing home), you may be required to obtain a DBS disclosure.

A complete list of positions eligible for a DBS disclosure can be found on the DBS Website.

Yes, it is possible to track the progress of your disclosure using the online tracking service provided by the DBS. You simply need to insert your date of birth and form reference number from the front page of your paper disclosure application form or online application. This is the number situated in the top right hand corner of paper application forms, beginning ‘F01’ or ‘E0’ for online applications.

A complete list of the types of work, employment or professions for which you can legally apply for a DBS disclosure can be found in the Exceptions Order to the Rehabilitation of Offenders Act 1974. Your employer is best placed to assess whether a Standard or Enhanced DBS disclosure should be conducted for your specific role, bearing in mind their legal responsibilities.

If you are still unsure please click here to view a list of all eligible posts. An Individual in any job role can apply for their own basic level of disclosure through the DBS, please contact us for more information regarding our Basic Disclosure application process.

What information is required?

  • Full current name and address
  • Date of Birth
  • Place of Birth
  • Nationality
  • National Insurance Number
  • Contact telephone number
  • Address details dating back 5 FULL years
  • Details of any previous or alternative names
  • Details of the position and organisation for which the application is being made

To validate this information, your employer must complete one of the following three ID Verification Routes:

Three routes of ID checking
Route 1

The applicant must be able to show:

–  one document from Group 1, below

–  2 further documents from either Group 1, or Group 2a or 2b, below

At least one of the documents must show the applicant’s current address.
If the applicant isn’t a national of the UK or the EEA and is applying for voluntary work they
may need to be fingerprinted if they can’t show these documents.

Route 2

Route 2 can only be used if it’s impossible to process the application through Route 1.
If the applicant isn’t a national of the UK or the EEA and is applying for voluntary work they
can’t use Route 2.

If the applicant doesn’t have any of the documents in Group 1, then they must be able to
show:

– one document from Group 2a

– 2 further documents from either Group 2a or 2b

At least one of the documents must show the applicant’s current address.

The organisation conducting their ID check must then also use an appropriate external ID validation service to check the application. EEA nationals who’ve been resident in the UK for 5 years or less may need to be fingerprinted if they can’t show these documents.

Route 3

Route 3 can only be used if it’s impossible to process the application through Routes 1 or 2. EEA nationals who’ve been resident in the UK for 5 years or less can’t use Route 3.

For Route 3, the applicant must be able to show:

– a birth certificate issued after the time of birth (UK, Isle of Man and Channel Islands) and

– one document from Group 2a and

– 3 further documents from Group 2a or 2b

At least one of the documents must show the applicant’s current address. If the applicant can’t provide these documents they may need to be fingerprinted.

Group 1: Primary identity documents

Passport – Any current and valid passport

Biometric residence permit – UK

Current driving licence photocard – (full or provisional). UK, Isle of Man, Channel Islands and EEA. From 8 June 2015, the paper counterpart to the photocard driving licence will not be valid and will no longer be issued by DVLA

Birth certificate – issued within 12 months of birth. UK, Isle of Man and Channel Islands – including those issued by UK authorities overseas, for example embassies, High Commissions and HM Forces

Adoption certificate – UK and Channel Islands

Group 2a: Trusted government documents

Current driving licence photocard – (full or provisional) All countries outside the EEA (excluding Isle of Man and Channel Islands)

Current driving licence (full or provisional) – paper version (if issued before 1998) UK, Isle of Man, Channel Islands and EEA

Birth certificate – issued after time of birth. UK, Isle of Man and Channel Islands

Marriage/civil partnership certificate – UK and Channel Islands

Immigration document, visa or work permit Issued by a country outside the EEA. Valid only for roles whereby the applicant is living and working outside of the UK. Visa/permit must relate to the non EEA country in which the role is based

HM Forces ID card – UK

Firearms licence – UK, Channel Islands and Isle of Man All driving licences must be valid.

Group 2b: Financial and social history documents

Mortgage statement UK or EEA – Issued in last 12 months

Bank or building society statement. UK and Channel Islands or EEA – Issued in last 3 months

Bank or building society statement. Countries outside the EEA – Issued in last 3 months – branch must be in the country where the applicant lives and works

Bank or building society account opening confirmation letter. UK – Issued in last 3 months

Credit card statement. UK or EEA – Issued in last 3 months

Financial statement, for example pension or endowment. UK – Issued in last 12 months

P45 or P60 statement. UK and Channel Islands – Issued in last 12 months

Council Tax statement. UK and Channel Islands – Issued in last 12 months

Letter of sponsorship from future employment provider. Non-UK or non-EEA only – valid only for applicants residing outside of the UK at time of application – Must still be valid

Utility bill. UK – not mobile telephone bill – Issued in last 3 months

Benefit statement, for example Child Benefit, Pension. UK – Issued in last 3 months

Central or local government, government agency, or local council document giving entitlement, for example from the Department for Work and Pensions, the Employment Service, HMRC. UK and Channel Islands – Issued in last 3 months

EEA National ID card – Must still be valid

Cards carrying the PASS accreditation logo. UK, Isle of Man and Channel Islands – Must still be valid

Letter from head teacher or college principal. UK – for 16 to 19 year olds in full time education – only used in exceptional circumstances if other documents cannot be provided – Must still be valid

The DBS currently define a volunteer as:

“a person who is engaged in any activity which involves spending time, unpaid (except for travelling and other approved out-of-pocket expenses), doing something which aims to benefit someone (individuals or groups) other than or in addition to close relatives”

If you satisfy these criteria, the DBS will issue a DBS certificate free of charge. As a result the only cost incurred is the administration fee of £15.00 (VAT incl) per application.

For more information visit our volunteers page or contact us.

Yes. If you have received the results of your DBS disclosure and there is an error on it or you wish to dispute any of the information revealed, please contact the DBS immediately on 03000 200 190.

Disputes should be raised within 3 months of the date of issue of the Disclosure as the DBS do not keep information after 90 days of the certificate being issued.

This depends upon your employer and in some cases the law.

For those who have applied for a role involving the care of vulnerable adults, the Department of Health (DH) allows applicants who have applied for an enhanced DBS disclosure to start working with vulnerable adults under supervision. This is dependent upon the person not appearing on the adult’s barred list (a list of people barred from working with vulnerable adults).

Employers are able to check this via an Adult First check, available through TotalCRB, to care homes, domiciliary care agencies and adult placement schemes.

Companies and organisations can determine their own rechecking policy, however, it is considered good and proper practice to renew a DBS Disclosure at least every 3 years, or when an applicant begins a new job role.

A criminal record should not automatically rule someone out of a role that requires a DBS disclosure, though ultimately it is the decision of the employer in line with their safeguarding policies as to whether an applicant is suitable to work in the position for which they have applied.

If however your conviction included being put on the children’s or vulnerable adults’ barred lists or imposed a ban upon working in certain professions then it may be a criminal offence to pursue an application for employment in those areas.

Yes, the CRB changed to the Disclosure and Barring Service in late 2012. What were previously CRB checks are now DBS checks.

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NOTE: As an individual you can only apply for a Basic Disclosure. For a Standard or Enhanced Disclosure you will need to apply through your Company.