FAQ


How much does a DBS disclosure cost?
How long does a DBS disclosure take?
Why do I need a DBS disclosure?
Can I track my DBS disclosure online?
How do I find out if I am eligible to get a DBS disclosure?
What identity documents will I need to provide with my DBS application form?
What is the definition of a ‘Volunteer’?
Can I challenge the information revealed on my DBS disclosure?
Can I start work before the DBS disclosure is completed?
Can I re-check my staff and if so how often?
I’ve got a criminal record. Will this stop me from working for positions that require a DBS disclosure?
Did the DBS check used to be called a CRB check?

How much does a DBS disclosure cost?

The cost of a DBS disclosure varies depending upon the type of check being requested. For a complete overview of our charges, please see our pricing page.

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How long does a DBS disclosure take?

Processing by the Disclosure and Barring Service takes approximately 2-8 weeks for correctly completed forms.*

*This may be longer for enhanced DBS Disclosures due to investigations by local police forces.

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Why do I need a DBS disclosure?

If you are going to work as a paid employee, or volunteer in a regulated activity for a regulated activity provider, you may be required to apply for a DBS disclosure. A complete list of positions eligible for a DBS disclosure can be found here: DBS Website.

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Can I track my DBS disclosure online?

Yes, it is possible to track the progress of your DBS disclosure using the online tracking service provided by the DBS. You simply need to insert your date of birth and form reference number from the front page of your disclosure application form. This is the number situated in the top left hand corner of the application form, beginning F00.

Click here to access the DBS’s online tracking service.

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How do I find out if I am eligible to get a DBS disclosure?

A complete list of the types of work, employment or professions for which you can legally apply for a DBS disclosure can be found in the Exceptions Order to the Rehabilitation of Offenders Act 1974. Your employer is best placed to assess whether a standard or enhanced DBS disclosure should be conducted for your specific role, bearing in mind their legal responsibilities. If you are still unsure please click here to view a list of all eligible posts.

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What information and identity documents will I need to provide with my DBS application form?

What information is required?

  • Full current name and address
  • Date of Birth
  • Place of Birth
  • Nationality
  • National Insurance Number
  • Contact telephone number
  • Address details dating back 5 FULL years
  • Details of any previous or alternative names
  • Details of the position and organisation for which the application is being made
    • To validate this information, your employer must complete one of the following three ID Verification Routes:

      Route 1
      Can you supply a Group 1 document? If yes, then you must produce 3 documents:
      1 document from Group 1 (refer to list of Valid Identity Documents below); and
      2 further documents from Group 1 or 2; one of which must verify your current address.
      NOTE – Non-UK/Non-EEA Nationals:
      All Non-UK/Non-EEA Nationals should be validated via Route One by supplying the following combination of documents:
      Current Passport; and
      Biometric Residence Permit OR Work Permit/Visa (UK); and
      1 further document from Group 2a or 2b (refer to list of Valid Identity Documents below), which verifies their current address.

      Route 2
      If Route 1 cannot be completed, you will need to produce:
      3 documents from Group 2 comprising of;
      1 document from Group 2a; and
      2 further documents from Group 2a or 2b; one of which must verify your current address.
      and
      The organisation conducting the ID check will then need to ensure an external ID validation service is used to check you against their records in order to establish your name and living history footprint*.
      * If an applicant fails the external validation check, they will need to go for fingerprinting. This may add delay into the overall application process.

      Route 3
      If you cannot meet the requirements of Route One or Two, it will need to be established why these requirements could not be met and whether there has been a recent or previous change of name that has not been declared.
      For Route Three, you must produce:
      A certified copy of a UK birth certificate; and
      4 further documents from Group 2 comprising of:
      1 document from Group 2a; and
      3 further documents from Group 2a or 2b; one of which must verify your current address.
      *If an applicant fails to produce the required document set at Route Three, they will need to go for fingerprinting. This may add delay into the overall application process.

      Valid Identity Documents
      Group 1 – Primary Trusted Identity Credentials
      Current valid Passport – UK or EEA (or Non-EEA in combination with a Biometric Residence Permit or current Work Permit/Visa)
      Biometric Residence Permit (UK)
      Current Driving Licence (UK) (Full or provisional) Isle of Man /Channel Islands;
      Photo card only (a photo card is only valid if the individual presents it with the associated counterpart licence; except Jersey)
      Birth Certificate (UK & Channel Islands) – issued within 12 months of date of birth;
      Full or short form acceptable including those issued by UK authorities overseas, such as Embassies, High Commissions and HM Forces

      Group 2a – Trusted Government/State Issued Documents
      Current valid Passport (UK, EEA or Non-EEA)
      Current UK Driving licence (Photo card or old style paper version)
      Biometric Residence Permit (UK)
      Birth Certificate (UK & Channel Islands) – issued within 12 months of date of birth
      Certified copy of Birth Certificate (UK and Channel Islands) – issued after 12 months of date of birth
      Marriage/Civil Partnership Certificate (UK)
      Adoption Certificate (UK)
      HM Forces ID Card (UK)
      Fire Arms Licence (UK)

      Group 2b – Financial/Social History Documents
      Mortgage Statement (UK)**
      Bank/Building Society Statement (UK)*
      Credit Card Statement (UK)*
      Financial Statement ** – e.g. pension, endowment, ISA(UK)
      P45/P60 Statement **(UK & Channel Islands)
      Council Tax Statement (UK & Channel Islands) **
      Work Permit/Visa (UK) (UK Residence Permit) **
      Utility Bill (UK)* – Not Mobile Telephone
      Benefit Statement* – e.g. Child Allowance, Pension
      A document from Central/ Local Government/ Government Agency/ Local Authority giving entitlement (UK & Channel Islands)*- e.g. from the Department for Work and Pensions, the Employment Service , Customs & Revenue, Job Centre, Job Centre Plus, Social Security
      EU National ID Card
      Cards carrying the PASS accreditation logo (UK)

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      What is the definition of a ‘Volunteer’?

      The DBS currently define a volunteer as:

      “a person who is engaged in any activity which involves spending time, unpaid (except for travelling and other approved out-of-pocket expenses), doing something which aims to benefit someone (individuals or groups) other than or in addition to close relatives”

      If you satisfy these criteria, the DBS will issue a DBS certificate free of charge. As a result the only costs incurred are the administration fees of £12.00.

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      Can I challenge the information revealed on my DBS disclosure?

      Yes. If you have received the results of your DBS disclosure and there is an error on it or you wish to dispute any of the information revealed, please contact the DBS immediately on 0870 90 90 778.

      Disputes should be raised within 3 months of the date of issue of the Disclosure.

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      Can I start work before the DBS disclosure is completed?

      This depends upon your employer and in some cases the law.

      If you have applied for a position in education, the Department for Education and Skill (DfES) allows applicants who have applied for a DBS disclosure to start work under supervision. This is dependent upon you not appearing on the ISA children’s barred list – a list of people barred from working in schools – which is a facility available to schools through their Local Education Authority.

      For those who have applied for a role in the care sector, the Department of Health (DH) allows applicants who have applied for a DBS disclosure to start working as a care worker under supervision. This is dependent upon the person not appearing on the ISA adult’s barred list – a list of people barred from working with vulnerable adults. It is able to check this via an ISA Adult First check, available through TotalCRB Disclosure & Barring Service to care homes, domiciliary care agencies and adult placement schemes.

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      Can I re-check my staff and if so how often?

      Companies and organisations can determine their own rechecking policy, however, it is considered good and proper practice to renew a DBS Disclosure at least every 3 years, or when an applicant begins a new job role.

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      I’ve got a criminal record. Will this stop me from working for positions that require a DBS disclosure?

      A criminal record should not automatically rule someone out of a role that requires a DBS disclosure, though ultimately it is the decision of the employer as to whether an applicant is suitable to work in the position for which they have applied.

      If however your conviction included being put on the children’s or vulnerable adults’ barred lists or imposed a ban upon working in certain professions then it may be a criminal offence to pursue an application for employment in those areas.

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      Did the DBS check used to be called a CRB check?

      The CRB changed to the Disclosure and Barring Service in late 2012

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