Frequently Asked Questions

If you can’t find what you’re looking for in our FAQs then please contact one of our friendly team who will be happy to advise and help with all of your requirements.

The cost of a DBS disclosure varies depending upon the type of check being requested. For a complete overview of our charges, please see our pricing page.

Processing by the Disclosure and Barring Service for correctly completed forms takes approximately 10 – 14 days for the Standard Disclosure and 2-8 weeks for the Enhanced Disclosure due to additional investigations by local police forces.

If you are going to work as a paid employee, or volunteer in a regulated activity (e.g healthcare or childcare) for a regulated activity provider or on a regulated site (e.g school or nursing home), you may be required to obtain a DBS disclosure.

A complete list of positions eligible for a DBS disclosure can be found on the DBS Website.

Yes, it is possible to track the progress of your disclosure using the online tracking service provided by the DBS. You simply need to insert your date of birth and form reference number from the front page of your disclosure application form. This is the number situated in the top right hand corner of the application form, beginning F01.

A complete list of the types of work, employment or professions for which you can legally apply for a DBS disclosure can be found in the Exceptions Order to the Rehabilitation of Offenders Act 1974. Your employer is best placed to assess whether a Standard or Enhanced DBS disclosure should be conducted for your specific role, bearing in mind their legal responsibilities.

If you are still unsure please click here to view a list of all eligible posts. An Individual in any job role can apply for their own basic level of disclosure through Disclosure Scotland who issue certificates for the entire UK, please contact us for more information regarding our Basic Disclosure application process.

What information is required?

  • Full current name and address
  • Date of Birth
  • Place of Birth
  • Nationality
  • National Insurance Number
  • Contact telephone number
  • Address details dating back 5 FULL years
  • Details of any previous or alternative names
  • Details of the position and organisation for which the application is being made

To validate this information, your employer must complete one of the following three ID Verification Routes:

Route 1

The applicant must produce 3 documents:

  • 1 document from Group 1 (refer to list of Valid Identity Documents below)
  • 2 further documents from Group 1 or 2 (one of which must verify current address).

NOTE – Non-UK/Non-EEA Nationals should be validated via Route 1 by supplying the following combination of documents:

  • Current Passport and Biometric Residence Permit, Work Permit or Visa (UK)
  • 1 further document from Group 2a or 2b (one of which must verify current address).

Route 2

If Route 1 cannot be completed, the applicant will need to produce:

3 documents from Group 2 comprising of:

  • 1 document from Group 2a
  • 2 further documents from Group 2a or 2b (one of which must verify current address).

The organisation conducting the ID check will then need to ensure an external ID validation service is used to check the applicant’s details in order to establish their name and living history footprint*.

* If an applicant fails the external validation check, they will need to go for fingerprinting. This may add delay into the overall application process.

Route 3

If the applicant cannot meet the requirements of Route 1 or 2, it will need to be established why these requirements could not be met and whether there has been a recent or previous change of name that has not been declared.

For Route 3 the applicant must produce:

  • A certified copy of a UK birth certificate

4 further documents from Group 2 comprising of:

  • 1 document from Group 2a
  • 3 further documents from Group 2a or 2b (one of which must verify current address).

*If an applicant fails to produce the required document set at Route 3, they will need to go for fingerprinting. This may add delay into the overall application process.

Valid Identity Documents

Group 1 – Primary Trusted Identity Credentials

  • Current valid Passport – UK or EEA (Non-EEA combined with a Biometric Residence Permit, current Work Permit or Visa)
  • Biometric Residence Permit (UK)
  • Current Driving Licence (UK) (Full or provisional) Isle of Man /Channel Islands
  • Birth Certificate (UK & Channel Islands) – issued within 12 months of date of birth (Full or short form acceptable including those issued by UK authorities overseas, such as Embassies, High Commissions and HM Forces)

Group 2a – Trusted Government/State Issued Documents

  • Current valid Passport (UK, EEA or Non-EEA)
  • Current UK Driving licence (Photo card or old style paper version)
  • Biometric Residence Permit (UK)
  • Birth Certificate (UK & Channel Islands) – issued within 12 months of date of birth
  • Certified copy of Birth Certificate (UK and Channel Islands) – issued after 12 months of date of birth
  • Marriage/Civil Partnership Certificate (UK)
  • Adoption Certificate (UK)
  • HM Forces ID Card (UK)
  • Fire Arms Licence (UK)

Group 2b – Financial/Social History Documents

  • Mortgage Statement (UK)**
  • Bank/Building Society Statement (UK)*
  • Credit Card Statement (UK)*
  • Financial Statement ** – e.g. pension, endowment, ISA(UK)
  • P45/P60 Statement **(UK & Channel Islands)
  • Council Tax Statement (UK & Channel Islands) **
  • Work Permit or Visa (UK) (UK Residence Permit) **
  • Utility Bill (UK)* – Not Mobile Telephone
  • Benefit Statement* – e.g. Child Allowance, Pension
  • A document from Central/ Local Government/ Government Agency/
  • Local Authority giving entitlement (UK & Channel Islands)* (e.g. from the Department for Work and Pensions, the Employment Service, Customs & Revenue, Job Centre, Job Centre Plus, Social Security)
  • EU National ID Card
  • Cards carrying the PASS accreditation logo (UK)

The DBS currently define a volunteer as:

“a person who is engaged in any activity which involves spending time, unpaid (except for travelling and other approved out-of-pocket expenses), doing something which aims to benefit someone (individuals or groups) other than or in addition to close relatives”

If you satisfy these criteria, the DBS will issue a DBS certificate free of charge. As a result the only costs incurred are the administration fees of £12.00.

For more information visit our volunteers page or contact us.

Yes. If you have received the results of your DBS disclosure and there is an error on it or you wish to dispute any of the information revealed, please contact the DBS immediately on 03000 200 190.

Disputes should be raised within 3 months of the date of issue of the Disclosure as the DBS do not keep information after 90 days of the certificate being issued.

This depends upon your employer and in some cases the law.

For those who have applied for a role involving the care of vulnerable adults, the Department of Health (DH) allows applicants who have applied for an enhanced DBS disclosure to start working with vulnerable adults under supervision. This is dependent upon the person not appearing on the adult’s barred list (a list of people barred from working with vulnerable adults).

Employers are able to check this via an Adult First check, available through TotalCRB, to care homes, domiciliary care agencies and adult placement schemes.

Companies and organisations can determine their own rechecking policy, however, it is considered good and proper practice to renew a DBS Disclosure at least every 3 years, or when an applicant begins a new job role.

A criminal record should not automatically rule someone out of a role that requires a DBS disclosure, though ultimately it is the decision of the employer in line with their safeguarding policies as to whether an applicant is suitable to work in the position for which they have applied.

If however your conviction included being put on the children’s or vulnerable adults’ barred lists or imposed a ban upon working in certain professions then it may be a criminal offence to pursue an application for employment in those areas.

The CRB changed to the Disclosure and Barring Service in late 2012. What were previously CRB checks are now DBS checks.


NOTE: As an individual you can only apply for a Basic Disclosure. For a Standard or Enhanced Disclosure you will need to apply through your Company.